Privacy Policy

At Whaler’s Quest Ocean Adventures, your privacy is important to us. This policy explains how we collect, use, and protect the personal information you provide when visiting our website, making bookings, or contacting us.

Information We Collect

We may collect the following information when you interact with us:

Personal information: Name, email address, phone number, billing address, and payment details.
Booking information: Tour dates, preferences, and any special requests.
Communication records: Emails, phone calls, and messages related to bookings or inquiries.
Website usage data: Cookies, analytics, and other technical information to improve our website and services.

How We Use Your Information

Your information is used to:

Process bookings and payments
Respond to inquiries and provide customer support
Send confirmations, updates, or important notices related to your experience
Improve our services, website, and user experience
Comply with legal obligations, including safety and reporting requirements

Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may share limited information with:

Payment processors to securely process transactions
Service providers assisting with tour delivery (e.g., transportation, catering)
Legal authorities, if required by law

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Payment information is processed securely through trusted third-party providers.

Your Rights

You may:

Request access to your personal information
Request corrections to your information
Ask us to delete your personal information, subject to legal or regulatory obligations

To exercise any of these rights, please contact us at:
Email: book@whalersquest.ca
Phone: 1-800-763-1840

Cookies and Tracking

Our website uses cookies and analytics tools to improve user experience. Cookies do not identify you personally and can be disabled in your browser settings.

Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website with the date of the last update.

Last updated: February 2026