Refund & Rescheduling Policy

Applies to all bookings

Weather-Related Changes

If a tour must be canceled due to weather or unsafe conditions, we will make every effort to reschedule your booking. If rescheduling is not possible, you will receive a full refund.
 

Cancellations by Guests

Cancellations made 48 hours or more before the scheduled departure will receive a full refund.

Cancellations made less than 48 hours but more than 24 hours prior to departure may be considered on a case-by-case basis, but no guarantee of refund.

No-shows or cancellations within 24 hours of departure are non-refundable.

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How to Cancel or Reschedule

Please email or call our reservations team as soon as possible to adjust your booking. 

• Phone: 1-800-763-1840

• E-Mail: Book@WhalersQuest.ca

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Refund Method

Refunds will be issued to the original payment method within 7–10 business days.

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Special Circumstances

In exceptional circumstances, such as medical emergencies, please contact us directly, and we will do our best to accommodate your request.